Ticket Fraud Information:
COUNTRY ON THE BAY would like to remind all ticket/wristband purchasers that unless you have purchased your tickets directly from COUNTRY ON THE BAY, the authenticity of the tickets/wristbands cannot be verified until you arrive on site. Buying tickets from a 3rd party is done at the purchaser's own risk.
Cancellation and Refund Policy:
All ticket sales are final except in the unlikely situation of a full event cancellation or postponement by COUNTRY ON THE BAY.
Subject to the provisions below for an event cancellation or postponement, there are NO exchanges or refunds once tickets have been purchased.
NO exchanges or refunds will be issued if a festival performer is changed, cancelled, rescheduled or delayed for whatever reason.
In the unlikely event of a full cancellation or postponement, COUNTRY ON THE BAY will offer refunds and or exchange options and time sensitive windows for such options. We will inform ticket buyers of these procedures once they become available through our website and our email database.